One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Hello,

Greetings for the day! Could you please try below workarounds to reset the OneDrive app in MacBook?

Option 1: Relink OneDrive from Mac

1. Tap on the OneDrive icon in the menu bar
2. Go to Help & Settings
3. Go to Preferences > Account > OneDrive
4. Click on Unlink This Mac
5. Restart the system
6. Add your account

Relink OneDrive again on Mac and check if the duplicate files are still being created or not.

Option 2: Clear OneDrive Cached credentials

1. In the Spotlight search type Keychain
2. Select Keychain Access
3. Alternatively, if you are unable to see the Keychain under the spotlight, select the Utility folder and open Keychain Access
4. Look for OneDrive
5. Then, locate OneDrive Cached Credential entry and delete it
6. Run OneDrive once again

Option 3: Clear the Cache of OneDrive. (Open the Finder> Click Command + Shift + G> Enter ~/Library/Containers> Scroll down and move the folders related “com.microsoft.OneDrive” to other locations like Desktop.

Option 4: To reset OneDrive on a Mac

1. Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
2. Find OneDrive in your Applications folder.
3. Right-click OneDrive and select Show Package Contents.
4. Browse to the Contents > Resources folder.
5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
6. Start OneDrive and finish the setup process.

https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c#ID0EBH=Mac If nothing resolve this, please reinstall OneDrive from Mac.

You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

https://apps.apple.com/us/app/onedrive/id823766827?ls=1&mt=12

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Thanks Ravikumar, for your support

But, I did the 4 options with no success , even with the installation of a fresh OneDrive software and nothing.

It is rare and just happened since april 7th, 2023.

Best regards

Juan

I am having exactly the same problem, and none of these solutions have worked to fix the problem.

I am having the same issues described above, and I have tried solutions suggested above and also those listed in top comment thread here: https://www.reddit.com/r/macsysadmin/comments/12dx8wo/onedrive_app_will_not_launch/

This issue started in the last few days

When I wipe/manually uninstall and re-install OneDrive, it takes me through the setup/installation assistant and is open very briefly. Then once I have finished the setup wizard it closes, the app in my Applications folder briefly disappears and is replaced (???), and then it won't launch/open again after that. No syncing available, and the OneDrive app does not appear in my menu bar or Activity Monitor when I try to open it.

I am running Mac OS 10.15.5 on a mid-2019 Macbook Pro.

Same thing over here. I cannot even open the OneDrive app. Resetting the app didn't work, neither did reinstalling. I shut down the computer and upon turning it on again, I'm having the same issue. Recently I also have to continually sign in to mi 365 account for each app...