One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Anonymous

I have a MacBook Pro mid 2012( The best machines as compared with the current ones) running with OS Catalina 10.15.7, but a couple a days ago my OneDrive stopped working or syncing, I've done everything, installing previous version and also following the recommended ones in some post with no success in the installation.

Installing previous versions of one drive the results are the same, further uninstalling Office 365 and nothing. So was necessary to install a previous version of office 2016 to get again office package, the new version does not run with Catalina 10.15.7, so, my unique alternative is to work with the app in website with a link in desktop.

I would recommend to MS to avoid or prevent with visible notice that the one drive with the last update does not run on Catalina 10.15.7 and give the option to users to keep the previous version.

Until now, I have no fixed the problem with One drive. Suggestions are welcome.

Thanks

Juan

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Anonymous

2023-04-11T03:15:36+00:00

I am having exactly the same problem, and none of these solutions have worked to fix the problem.
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Anonymous

2023-04-11T02:26:48+00:00

Thanks Ravikumar, for your support

But, I did the 4 options with no success , even with the installation of a fresh OneDrive software and nothing.

It is rare and just happened since april 7th, 2023.

Best regards

Juan
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Anonymous

2023-04-09T04:13:53+00:00
Hello,

Greetings for the day! Could you please try below workarounds to reset the OneDrive app in MacBook?

Option 1: Relink OneDrive from Mac
1. Tap on the OneDrive icon in the menu bar
2. Go to Help & Settings
3. Go to Preferences > Account > OneDrive
4. Click on Unlink This Mac
5. Restart the system
6. Add your account
Relink OneDrive again on Mac and check if the duplicate files are still being created or not.

Option 2: Clear OneDrive Cached credentials
1. In the Spotlight search type Keychain
2. Select Keychain Access
3. Alternatively, if you are unable to see the Keychain under the spotlight, select the Utility folder and open Keychain Access
4. Look for OneDrive
5. Then, locate OneDrive Cached Credential entry and delete it
6. Run OneDrive once again
Option 3: Clear the Cache of OneDrive. (Open the Finder> Click Command + Shift + G> Enter ~/Library/Containers> Scroll down and move the folders related “com.microsoft.OneDrive” to other locations like Desktop.

Option 4: To reset OneDrive on a Mac
1. Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
2. Find OneDrive in your Applications folder.
3. Right-click OneDrive and select Show Package Contents.
4. Browse to the Contents > Resources folder.
5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
6. Start OneDrive and finish the setup process.
https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c#ID0EBH=Mac If nothing resolve this, please reinstall OneDrive from Mac.

You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

https://apps.apple.com/us/app/onedrive/id823766827?ls=1&mt=12

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
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