One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Anonymous
2023-04-09T01:55:16+00:00

I have a MacBook Pro mid 2012( The best machines as compared with the current ones) running with OS Catalina 10.15.7, but a couple a days ago my OneDrive stopped working or syncing, I've done everything, installing previous version and also following the recommended ones in some post with no success in the installation.

Installing previous versions of one drive the results are the same, further uninstalling Office 365 and nothing. So was necessary to install a previous version of office 2016 to get again office package, the new version does not run with Catalina 10.15.7, so, my unique alternative is to work with the app in website with a link in desktop.

I would recommend to MS to avoid or prevent with visible notice that the one drive with the last update does not run on Catalina 10.15.7 and give the option to users to keep the previous version.

Until now, I have no fixed the problem with One drive. Suggestions are welcome.

Thanks

Juan

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-14T10:11:43+00:00

    Glad I found this post, I thought I was going mad. Had a user presenting this issue. OS was running a bit behind so scheduling an update. Crazy that OneDrive can't present a message stating it's not supported or even provide for-warning of such incompatibility.

    Wish they'd fix the issue with later versions being unable to open one drive files locally!

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  2. Anonymous
    2023-04-14T09:41:03+00:00

    I'm having the same issue. I've tried opening OneDrive in safe mode too. nothing works. App simply doesn't launch

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  3. Anonymous
    2023-04-13T23:29:10+00:00

    +1 Signal boost to this hack-y fix

    From other comments in this thread it seems like microsoft may be dropping support for Mac versions pre OS-11

    Also this comment from Errol in this thread was helpful:

    https://answers.microsoft.com/en-us/msoffice/forum/all/my-fix-for-onedrive-on-macos-catalina-1015x/de6ab37d-fa23-42b5-b5df-fbf05e09887b?page=3

    "Hello,

    Unfortunately, that fix didn't work for me, but what DID work was going to https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 and selecting the version 23.002.0102.0004 under DEFERRED RING. Didn't need to quit the Standalone Updater on Activity Window.

    It may not work for everyone, but I figured I would share in case it does.

    Good luck, everyone. Microsoft is so fickle with Mac users..."

    Echoing their sentiments - good luck! What a pain in the hole

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  4. Anonymous
    2023-04-13T23:19:44+00:00

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  5. Anonymous
    2023-04-13T21:30:03+00:00

    Same issues, 10.15.7 unable to delete and re-add. The icon doesn't respond when clicked. Before I removed it, it told me I didn't have permission to access the files. None of my saved files wete syncing and I was showing two folders. in 2 separate places.

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