One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Anonymous
2023-04-09T01:55:16+00:00

I have a MacBook Pro mid 2012( The best machines as compared with the current ones) running with OS Catalina 10.15.7, but a couple a days ago my OneDrive stopped working or syncing, I've done everything, installing previous version and also following the recommended ones in some post with no success in the installation.

Installing previous versions of one drive the results are the same, further uninstalling Office 365 and nothing. So was necessary to install a previous version of office 2016 to get again office package, the new version does not run with Catalina 10.15.7, so, my unique alternative is to work with the app in website with a link in desktop.

I would recommend to MS to avoid or prevent with visible notice that the one drive with the last update does not run on Catalina 10.15.7 and give the option to users to keep the previous version.

Until now, I have no fixed the problem with One drive. Suggestions are welcome.

Thanks

Juan

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-04-14T21:01:48+00:00

    So I finally managed to get OneDrive working on Catalina 10.15.7. I Uninstalled the current version of OneDrive. Opened OneNote then selects "Help > check for updates" and turned off the Automatic Update in preferences. I then installed version 23.002.0102.0004 of OneDrive and bingo... it started and is now happily updating.... Hope this works for you too.

    This seems to work for me (OneDrive is now syncing). Important is that the automatic updates must be set to OFF in OneNote. Restart required after changing this setting, otherwise OneDrive updates itself before you know.

    I hope this will last till a correct update is coming.

    Thank for the tip (I had nightmares before).

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-14T20:18:53+00:00

    Also on my both iMacs with latest Catalina, no procedure works. Some problems as al the other users.

    Opening MS-software via the browser is possible, but al my other apps, will not work. So, I have to download/upload. It takes many hours (and frustration) extra to work like this.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2023-04-14T18:17:38+00:00

    So I finally managed to get OneDrive working on Catalina 10.15.7. I Uninstalled the current version of OneDrive. Opened OneNote then selects "Help > check for updates" and turned off the Automatic Update in preferences. I then installed version 23.002.0102.0004 of OneDrive and bingo... it started and is now happily updating.... Hope this works for you too.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-14T17:23:47+00:00

    Based on feedback from many others and my experience, the key steps to a fix are as follows:

    1. Download a previous/older version of OneDrive (e.g. Deferred Ring 23.002 or 23.054)
    2. Uninstall/Trash current malfunctioning OneDrive installation
    3. Disconnect Internet and install older OneDrive version (e.g. 23.002 or 23.054)
    4. Take steps to prevent OneDrive from updating itself after reconnecting the internet either by
    • editing the updater startup script to block the OneDrive updater from running, and/or by
    • installing a personal firewall app that blocks the OneDrive updater (eg Little Snitch, or LuLu) from connecting online to get an updated version (in case the updater starts up nevertheless)
    1. Reconnect internet and start OneDrive

    Check out other threads which have a lot of discussion/information & specifics regarding the above steps, e.g. these two:

    https://answers.microsoft.com/en-us/msoffice/forum/all/my-fix-for-onedrive-on-macos-catalina-1015x/de6ab37d-fa23-42b5-b5df-fbf05e09887b

    https://answers.microsoft.com/en-us/msoffice/forum/all/onedrives-recent-update-230610319-doesnt-open-on/91a89607-6c95-4bff-b060-b4c002e1b459?page=1&messageId=4d5bee65-6c83-486c-be2b-817a2abe7962

    Good luck!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments