Selecting a cell in Excel goes to an incorrect cell

Anonymous
2023-06-08T14:41:12+00:00

Issue reported multiple times for several years:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is. Issue leads to massive amount of lost productivity and causes serious errors in data.

Reported multiple times recently, no response from MS other than to report it to Feedback Hub (again).

The bug renders Excel totally unfit for purpose, for customers paying for it.

The bug should be fixed immediately, treated as high priority.

Steps already tried:

  • Regress Office version.
  • Rebuild laptop altogether.
  • Change laptop altogether.
  • Try Safe Mode.
  • Reset scaling to 100% on all monitors in use, and reboot.
  • General driver updates.
  • Try touchpad instead of mouse, change mouse.
Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2024-02-08T16:08:11+00:00

    Hi Joshua,

    It's happening for me in Normal mode from the start. The workaround you suggest works for me also, I've seen various ideas similar to this. Some people seem to minimise/maximise, or close/open etc. I scroll the display rapidly up and down a few times, this can help.

    Also interesting to note that during this time, two other display anomalies manifested:

    1. The row numbers at the side disappear and are revealed as you hover over them (not happening so much lately).
    2. If I drag the worksheet with the cursor near the left or top margins, so that a grey band appears relative to how far I've dragged, it sometimes doesn't 'snap back' into place, so the display can be a large block of grey shading, and the remaining rows/columns still visible.

    These issues appeared around the same time as the main issue.

    I (and seemingly others) have tried dozens of things, trial and error, to find the cause of this, but I've never been successful. I've spent many hours on it (in addition to repairing on-screen data inadvertently affected by the issue).

    Thanks,

    Tom

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  2. Anonymous
    2024-02-08T16:33:06+00:00

    Tom,

    I'll have to do more testing on NORMAL mode. I'm going to see if I can write a VB script to give me a "debugging window" to show me what is happening when I'm using Excel. If VB won't work, I'll switch over to C# and see if I can do it there. This issue happens so frequently that I'm starting to dread using Excel now but have no choice.

    I'll update you on if I get the script working and will send you over a copy to try it on your end. Maybe if we give Microsoft this data they will be able to better understand the issue and repair it.

    Joshua

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  3. Anonymous
    2024-02-08T16:56:33+00:00

    Thanks Joshua, that sounds a great idea. I'm not super-technical so not tried anything that involved.

    Yes, I get anxious whenever using Excel now, especially for reports, items 

    where the data has to be right. It's massively affected my day-to-day working life and caused me a great deal of stress. I tried the web version but it's not the same, and has its own

    bugs.

    Tom

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  4. Anonymous
    2024-03-01T09:21:33+00:00

    Chris, any update?

    Today marks one whole year since I reported this to our I.T. team. A year of daily stress because a paid-for product is not fit for purpose.

    I really think this needs escalating to the highest possible authority. In terms of UK consumer law I very much doubt it is legal to continue charging for, and failing to fix, a known issue of this nature.

    Thanks,

    Tom

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  5. Anonymous
    2024-03-14T09:47:26+00:00

    Hi Chris,

    Please urgently update on this? It absolutely must be resolved. This is causing ongoing loss of efficiency and errors in our Excel data due to unknowingly making mistakes due to the wrong cells selected.

    Thanks,

    Tom

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