Selecting a cell in Excel goes to an incorrect cell

I already said, only two messages ago, I don't have permissions to change the channel or use the link you provided.

You need to be confirming to me that the devs are working on this and you should supply a fix date. I understand you need to speak with higher authority to do this, please go ahead.

This is a known issue affecting multiple users, I should not need to be asked to open a support ticket. The issue exists for several years, it's up to MS to replicate and fix it.

I'm staggered, absolutely lost for words at how utterly shambolic and shameful this is.

Dear Tom Vanheems,

Good day!

I understand the mood very well. We are also very sorry for the long-term trouble caused to you by this phenomenon.

Due to the differences in the local environment, it is really difficult for us to copy the problems you have encountered here, and considering that you want to communicate directly with the developer, we suggest that you can use the Feedback function in the application, your feedback will be sent directly to the developer.

Ref: How do I give feedback on Microsoft 365? - Microsoft Support

Thanks for your cooperation.

Sincerely,

Tin | Microsoft Community Moderator

Tin,

I've already reported it via the Feedback Hub more than once, I've seen no response and been provided no update.

Please liaise with higher levels as applicable in order to provide a meaningful response and update. This remains a quite appalling situation.

Thank you,

Tom V

re:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is

How you select or active a cell?

using mouse left click or just keyboard move ?

I have no problem in selecting a cell or range.

re:

the cell selected is in a different location to where the user's cursor is.

Regress Office version.

• Rebuild laptop altogether.
• Change laptop altogether.
• Try Safe Mode.
• Reset scaling to 100% on all monitors in use, and reboot.
• General driver updates.
• Try touchpad instead of mouse, change mouse.

Have you tried format disk c and reinstall whole windows system?

Most of weird behaviors may be solved by reinstall windows system.

Hi peiyezhu,

The issue is when selecting a cell via mouse click.

We've tried all the above, eventually we decided to change to a new laptop altogether, and the issue is the same, only somewhat worse (distance between cursor and cell is greater, and it takes more effort to revert the issue in order to continue working).

I'm not sure whether the rebuild on the original laptop would have made any difference, probably not as we tried more than one Office reinstall and more than one build.

Thanks,

Tom