Selecting a cell in Excel goes to an incorrect cell

Hello Tom,

The offset selection problem is a relatively rare complaint. Unfortunately, we've been unable to reproduce the issue in house. I'm sorry that you're hitting it so frequently.

We suspect that it may be caused by freeze panes, grouped columns and rows, or filtering (or some combination) in which the mouse click gets out of sync with the cell table when doing a lot of manipulation to the sheet.

If you could provide an example workbook and a step by step description on how Excel gets into this state in your next feedback submission, it'd be hugely helpful. You can mention my name. Otherwise, it's near impossible to track down the cause of this anomaly.

Thanks,

Chris

Excel Engineering

FYI. If you submit feedback through the app, but don't include your email address in the email field in the feedback pane, there is no way for us to contact you in response to your feedback.

Hi Suzanne,

Thanks for adding your experience, it all helps. No resolution. Microsoft have stopped responding, even on their own forums. I've contacted them via social media and they refuse to help. Without question the most disgusting customer support fail I've witnessed in all my years working in tech. To leave a product as important as Excel not fit for purpose, and then not even respond to customers in a professional manner, is quite despicable.

Tom

Hi Tom,

Sorry to jump on this query, did you get it resolved?

I am having the exact same issue and it is driving me slightly insane!!!! I use excel constantly and have done all the things suggested but nothing works.

Thanks

Suzanne

MICROSOFT: you are knowingly abandoning paying customers with a product that is not fit for purpose, and which is causing massive disruption and strain in everyday business related scenarios.

This is one of the most disgusting examples of apathetic customer service I can recall.

Hi,

we faced the same annoying issue and after doing some tests I found that the issue seems to be related to scrolling the mouse wheel.

When you scroll the file contents and click to select a specified cell, the highlighted cell is different from the edited cell. For what I observed the offset between the highlighted cell and edited cell is always +/- the value you set in the number of lines to scroll with mouse whell (Settings - Devices -> Mouse -> Choose how many lines to scroll each time).

I tried with some differente mouse but the situation don't change.

I hope this information can help you to catch the bug.

Please Microsoft fix this issue as soon as possibile beceause is very annoying. Thanks