Selecting a cell in Excel goes to an incorrect cell

Anonymous
2023-06-08T14:41:12+00:00

Issue reported multiple times for several years:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is. Issue leads to massive amount of lost productivity and causes serious errors in data.

Reported multiple times recently, no response from MS other than to report it to Feedback Hub (again).

The bug renders Excel totally unfit for purpose, for customers paying for it.

The bug should be fixed immediately, treated as high priority.

Steps already tried:

  • Regress Office version.
  • Rebuild laptop altogether.
  • Change laptop altogether.
  • Try Safe Mode.
  • Reset scaling to 100% on all monitors in use, and reboot.
  • General driver updates.
  • Try touchpad instead of mouse, change mouse.
Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2024-03-15T13:10:42+00:00

    Hi Chris, I've sent the following via Excel feedback (I don't have the icon you mentioned but assume it's the same as the feedback menu option). Thanks for taking this seriously, please continue to treat it as urgent, many thanks, Tom

    FAO Chris Hammond, regarding Excel offset bug (https://answers.microsoft.com/en-us/msoffice/forum/all/selecting-a-cell-in-excel-goes-to-an-incorrect/1f64c90e-4a48-475f-890e-e3aa26f3d8f0?page=4&messageId=36c743be-ec7d-4c74-9d4a-266bedfd3fa4), from Tom Vanheems (l**************@gmail.com). In response to latest query, issue occurs even both when touchpad is enabled or disabled. File attached. In screenshot, cursor was in G12, but G22 selected. Offset interval varies. Thanks, Tom

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  2. Anonymous
    2024-03-15T12:22:37+00:00

    Chris,

    I have the same problem but I'm not using a touchpad mouse. Can you also verify when Excel "screws up calculating the offset..." Does it correct itself if you click into another sheet in the same workbook?

    At least we are getting somewhere with this as its been ongoing for a couple of years in my experience.

    Thanks,

    Joshua

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  3. Anonymous
    2024-03-14T14:33:29+00:00

    Hello Tom,

    We've identified a reproduceable case involving scrolling with the Touchpad in which Excel screws up calculating the offset to the top of the grid. This bug is in the process of being fixed. Does this sound similar to the issue you're seeing?

    One thing that would be particularly helpful to us is if you could submit feedback directly through Excel. Use the little feedback button in the upper right corner. Include a screenshot or the workbook and your email. Mention my name.

    Thanks,

    Chris

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  4. Anonymous
    2024-03-14T09:47:26+00:00

    Hi Chris,

    Please urgently update on this? It absolutely must be resolved. This is causing ongoing loss of efficiency and errors in our Excel data due to unknowingly making mistakes due to the wrong cells selected.

    Thanks,

    Tom

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  5. Anonymous
    2024-03-01T09:21:33+00:00

    Chris, any update?

    Today marks one whole year since I reported this to our I.T. team. A year of daily stress because a paid-for product is not fit for purpose.

    I really think this needs escalating to the highest possible authority. In terms of UK consumer law I very much doubt it is legal to continue charging for, and failing to fix, a known issue of this nature.

    Thanks,

    Tom

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