Selecting a cell in Excel goes to an incorrect cell

Anonymous
2023-06-08T14:41:12+00:00

Issue reported multiple times for several years:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is. Issue leads to massive amount of lost productivity and causes serious errors in data.

Reported multiple times recently, no response from MS other than to report it to Feedback Hub (again).

The bug renders Excel totally unfit for purpose, for customers paying for it.

The bug should be fixed immediately, treated as high priority.

Steps already tried:

  • Regress Office version.
  • Rebuild laptop altogether.
  • Change laptop altogether.
  • Try Safe Mode.
  • Reset scaling to 100% on all monitors in use, and reboot.
  • General driver updates.
  • Try touchpad instead of mouse, change mouse.
Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-19T09:21:30+00:00

    If you have a touch screen, it may help to disable it. Worked for me.
    Still seems to make sense for Microsoft to provide a fix...

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  2. Anonymous
    2024-08-20T07:24:53+00:00

    Thanks for the thought, I've tried various scenarios (default is two external monitors plus laptop screen on) but nothing has resolved it.

    Microsoft - you should be thoroughly ashamed, this is the most disgusting service level.

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  3. Anonymous
    2024-08-20T04:06:52+00:00

    If you are using an external monitor or connected to a docking station, next time the issue happens try and disconnect it, by either unplugging the HDMI cable or unplugging the docking station from the computer and see how you go.

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  4. Anonymous
    2024-07-24T07:53:10+00:00

    Microsoft continue to abandon the case. If I could take legal action, I would do.

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  5. Anonymous
    2024-07-05T08:19:57+00:00

    Forum posts again abandoned by Microsoft.

    The issue continues to disrupt me every day and has done for well over a year now.

    The issue causes me genuine stress in my work every day.

    I think Microsoft are an utterly disgusting organisation.

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