Selecting a cell in Excel goes to an incorrect cell

Anonymous
2023-06-08T14:41:12+00:00

Issue reported multiple times for several years:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is. Issue leads to massive amount of lost productivity and causes serious errors in data.

Reported multiple times recently, no response from MS other than to report it to Feedback Hub (again).

The bug renders Excel totally unfit for purpose, for customers paying for it.

The bug should be fixed immediately, treated as high priority.

Steps already tried:

  • Regress Office version.
  • Rebuild laptop altogether.
  • Change laptop altogether.
  • Try Safe Mode.
  • Reset scaling to 100% on all monitors in use, and reboot.
  • General driver updates.
  • Try touchpad instead of mouse, change mouse.
Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2023-06-26T08:06:14+00:00

    Tin Zhang.

    No, I don't have permissions to change the channel or use the link you provided, please continue the investigation here.

    You mentioned failure to replicate the issue on your side, but unless you're one of the developers, I'm not sure what that would achieve anyway? The issue objectively exists, for multiple users, and has done for some time. Are you implying this hasn't even reached the developers for attention yet?

    This is absolutely urgent, this is key functionality and renders Excel - the most commonly used app for many of us - useless.

    Please respond and update on what's happening with this? This should be with the developers, being fixed, immediately.

    Thanks,

    Tom Vanheems

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  2. Anonymous
    2023-06-26T03:05:48+00:00

    Dear Tom Vanheems,

    Good day! Sorry for my late reply..

    I haven't encountered a similar situation in my tests here。

    I've also tested multiple versions of Office apps, and I've noticed that the update channel for your Office app is Monthly Enterprise Channel, can you switch to Current Channel if you're still experiencing this behavior if it's convenient for you.

    If it is not convenient for you to switch this update channel, or if you find that you still experience this behavior after updating to Current Channel, we kindly recommended you can raise a service request in Microsoft 365 admin center, which the support there has the related permission and resource to help you check from the backend. They can also remotely assist you in analyzing your app's activity logs.

    Thanks for your cooperation.

    Sincerely,

    Tin | Microsoft Community Moderator

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  3. Anonymous
    2023-06-23T13:10:19+00:00

    Microsoft, could you urgently reply and update on this? What's causing the issue? When will it be fixed?

    We're paying for your services, Excel is the key, daily-use app for many of us, and it is not usable with this bug. You need to respect customers and be responding properly and with urgency, please.

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  4. Anonymous
    2023-06-20T14:08:41+00:00

    Thanks for your support, Lisa.

    I've today verified that the online version is not reliable, so users suffering from this utterly ridiculous bug are really in trouble.

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  5. Anonymous
    2023-06-20T10:15:44+00:00

    Another 10 days have passed and I have no solution.

    This is critical, it is causing errors in our data, please update on when this will be resolved?

    Microsoft please find a solution to this. Many of us are experiencing these issues.

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