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was locked out for 30 days. because i tried 3 times and had wrong password.
why 30 days? that is ridiculous. i couldnt remember which email i had used.
then received an email telling me my account will be restored but with the recovery email.
i tried it. made a new password but never got the verification codes requested.. still cant sign in still to request them help with office 365 MAC which i paid for but never worked.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello my name is Frank I have a Microsoft account but the email address I used has been hacked. So now that email address is no longer available. So I tried to log into my Microsoft and it does not allow me in. How can I log back in using that account which is deleted?
Well Frank I'm no expert at solving Microsoft problems and I'm expert at dealing with the consequences. I had a perfectly fine email address and I was asking a question about something else and the customer service rep from India I had no idea what she was doing and she deleted my account when I didn't want to do that. I don't remember what I was trying to do but in no way should she have even begin to think about deleting it. But when she did I lost all access and it created a lot of problems from every account that I had linked to it trying to verify through that email that I couldn't get received verifications on it anymore I mean you know you can imagine because you're going through it.
There was no way and there is no way to get in the account because it's gone and you can't create the same account again and then hopefully find the emails or get emails coming to it again because you can't use the account anymore. Basically you're totally screwed.
I'm so sick of them doing this kind of thing to me they've screwed up every service call and every service issue they are the Boeing of the computer industry.
Thanks for your reply, I have not been able to get my issue resolved either.
I am blocked from the account how do I get in??
Same problem and need to talk with someone at MS .... My account is hacked and I fill out the information, wait 30 days and the hackers change the security information again on the 29th day! I cant get in!