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was locked out for 30 days. because i tried 3 times and had wrong password.
why 30 days? that is ridiculous. i couldnt remember which email i had used.
then received an email telling me my account will be restored but with the recovery email.
i tried it. made a new password but never got the verification codes requested.. still cant sign in still to request them help with office 365 MAC which i paid for but never worked.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
I need an urgent call on 609-915-7034 regarding the billing
Hi did you ever get back into your account? I’m also blocked and not receiving the recovery code or email. Appears to be no support to non business email users.
None of that works Taiwo. Microsoft has discontinued all live support...except I was able
after many days of searching to find a live support chat and they refused to help, insisting
their A.I. bot form is the ONLY way back in, yet it aint.
There are lots of not Microsoft companies on the net offering to help people get
access to their accounts again. I wonder how the heck they would do that...I am
guessing they take your money before they tell you they can't, plus who knows
what kind of personal info they get before they scam you.
How is that NOT a major security risk. Yet Microsoft is entirely responsible for it.
Microsoft created an A.I. bot to analyze all hotmail and outlook login information.
The form to restore access to your account asks questions like name, address,
email, former passwords, recent contact emails, an EXACT word for word copies
of recent emails received....cept no one remembers that.
The bot also checks if you are accessing your account from THE SAME I.P. each time.
Yet many people access their email from more than one I.P.
I've been helping an elderly disabled person try to regain access to her account.
She does not own a computer but uses one in the public library. She also gave
me access to her email so I could check her email in case she could not get to
the library. Many people have access to a relative's email at their request.
As many people have commented here...their email has the ONLY copy of important
documents and contacts and is the sole record of orders and business agreements etc.
I managed to find a live chat and went round and round and round with someone
who was courteous but whose supervisor kept insisting THE FORM (ala 1984)
was the ONLY WAY to restore access. He said "70% of people get their access
restored." B.S. He said just keep filling out that form every day.
And yet access is NEVER restored. Don't know who at Microsoft corporate had
this idea, but when SECURITY means we cannot access OUR information that
is a bad policy.
I cannot access my account still