Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Microsoft created an A.I. bot to analyze all hotmail and outlook login information.
The form to restore access to your account asks questions like name, address,
email, former passwords, recent contact emails, an EXACT word for word copies
of recent emails received....cept no one remembers that.
The bot also checks if you are accessing your account from THE SAME I.P. each time.
Yet many people access their email from more than one I.P.
I've been helping an elderly disabled person try to regain access to her account.
She does not own a computer but uses one in the public library. She also gave
me access to her email so I could check her email in case she could not get to
the library. Many people have access to a relative's email at their request.
As many people have commented here...their email has the ONLY copy of important
documents and contacts and is the sole record of orders and business agreements etc.
I managed to find a live chat and went round and round and round with someone
who was courteous but whose supervisor kept insisting THE FORM (ala 1984)
was the ONLY WAY to restore access. He said "70% of people get their access
restored." B.S. He said just keep filling out that form every day.
And yet access is NEVER restored. Don't know who at Microsoft corporate had
this idea, but when SECURITY means we cannot access OUR information that
is a bad policy.