how do i get live support?

Anonymous
2023-06-26T21:17:26+00:00

was locked out for 30 days. because i tried 3 times and had wrong password.

why 30 days? that is ridiculous. i couldnt remember which email i had used.

then received an email telling me my account will be restored but with the recovery email.

i tried it. made a new password but never got the verification codes requested.. still cant sign in still to request them help with office 365 MAC which i paid for but never worked.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

79 answers

Sort by: Most helpful
  1. Anonymous
    2024-10-23T14:54:06+00:00

    Microsoft created an A.I. bot to analyze all hotmail and outlook login information.
    The form to restore access to your account asks questions like name, address,

    email, former passwords, recent contact emails, an EXACT word for word copies

    of recent emails received....cept no one remembers that.

    The bot also checks if you are accessing your account from THE SAME I.P. each time.
    Yet many people access their email from more than one I.P.

    I've been helping an elderly disabled person try to regain access to her account.
    She does not own a computer but uses one in the public library. She also gave
    me access to her email so I could check her email in case she could not get to
    the library. Many people have access to a relative's email at their request.

    As many people have commented here...their email has the ONLY copy of important
    documents and contacts and is the sole record of orders and business agreements etc.

    I managed to find a live chat and went round and round and round with someone
    who was courteous but whose supervisor kept insisting THE FORM (ala 1984)
    was the ONLY WAY to restore access. He said "70% of people get their access
    restored." B.S. He said just keep filling out that form every day.

    And yet access is NEVER restored. Don't know who at Microsoft corporate had

    this idea, but when SECURITY means we cannot access OUR information that
    is a bad policy.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-07-25T03:31:00+00:00

    between apple and microsoft support I have no idea which is worst. The "so called" agents and supervisors lie like there is no tomorrow and is dumber than a rock. Honestly I wish both these companies go out of business because they are completely filled with a bunch of worthless ****.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-07-21T01:32:48+00:00

    Microsoft Email is risky. My Hotmail account is frozen because it says my One Drive is full, even though it is completely empty. I cannot even respond to the MS Support email they sent.

    The link provided below says

    Reference #18.6f56d017.17___25387.1ca4ad9a

    https://errors.edgesuite.net/18.6f56d0

    Microsoft will ruin your quality of life Gmail is much less of a hassle

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-05-11T13:55:53+00:00

    I am going round and round and round with my email issues. This is only serving to get me more and more upset. I have been trying via email support was at first one issue now I have several because the first one was not fixed. I need to speak to a person. on my land line. I am so incredibly frustrated with this service and lack of real support.

    And on top of that I want to get co piolet off my software forever!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-03-31T10:45:10+00:00

    Hello some Chinese BOT is trying to log in to my account unsuccessful.

    Every 1 hour 2 login attempts.

    Can I blacklist this person ?

    Thank you!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments