Receving serious error messages

Anonymous
2023-01-18T10:28:57+00:00

Attempting to open a specific PPT and receiving the following error message:

"The last time you opened 'Project.pptx', it caused a serious error. Do you still want to open it?"

After clicking yes, Powerpoint crashes and fails to open.

I have enabled the PPT on the add-ins menu and my version of PPT is up-to-date.

How can I resolve this issue?

Microsoft 365 and Office | PowerPoint | For business | Android

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  1. Anonymous
    2023-01-18T12:48:34+00:00

    Dear Kate,

    Good day! Thanks for posting in the community. We are happy to help you.

    According to your description, before providing suggestions, I would like to collect more information about the situation.

    1. Where is the specific presentation stored, locally or in the online drive?
    2. I assume the situation happens in opening a specific presentation. If so, what if you open it in other apps, like OneDrive for Android, the PowerPoint web app (go to www.office.com and click the PowerPoint icon), or the PowerPoint application on other devices, does the situation happen again?

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    George | Microsoft Community Moderator

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