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Dear Support Team
As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).
Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.
My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..
Therefore, OneDrive is not working appropriately.
In order to resolve the matter I have followed the below steps and no luck:
Would be highly appreciated if you provide some guidance on the matter.
Many thanks in advance.
Regards
DR
-Step1:
Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."
-Step 2:
"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process."
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
Has anyone tried installing 313 or previous and then deleting the auto update app before starting Onedrive? Curious to see if that makes any difference. STILL WAITING ON FIX.
I have the same issue, but running Catalina 10.15.6. I have tried every possible solution - deleting everything related to OneDrive before reinstalling, installing earlier versions (onedrive still updates itself). If it is not resolved shortly, I will be forced to say goodbye to OneDrive.
I have a fairly homemade solution but it worked for me.
1- Uninstall the app, move the application app to the trash.
2- Install version 23.002.0102.0004.
3- Open the activity monitor and filter by the Update process
4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.
Then login to the app, it shouldn't close.
The key is to kill the upgrade process that is running in the background and close it. This at least the first time.
To prevent that Update process from running again, I did the following:
Navigate to the Applications folder on your Mac and find the OneDrive application.
Right-click on the OneDrive application and select "Show Package Contents."
From there, go to the Contents
Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.
Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .
I hope it works for you.
Greetings!
Thank you Pablo - I'll give this a try!
Thank you Pablo, it worked for me!
Hoping that Microsoft is working on an official solution.