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Dear Support Team
As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).
Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.
My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..
Therefore, OneDrive is not working appropriately.
In order to resolve the matter I have followed the below steps and no luck:
Would be highly appreciated if you provide some guidance on the matter.
Many thanks in advance.
Regards
DR
-Step1:
Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."
-Step 2:
"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process."
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes. The insider preview worked for me and has worked flawless for almost 3 months.
Thanks Mark...
I thought I was asking James Scurrah1 so apologies for hassle
Jul 19 2023 - NEW ONE DRIVE RELEASE
I see that Microsoft is, as of Today, Pushing a new version. It said that in order to keep using OneDrive I would have to update.
I clicked Ok.
-It closed onedrive
-It downloaded the new .pkg
I did not install it. I clicked on /applications/onedrive and started the current version I have (23.054.0313.0001)
Has anyone installed the new version? Any issues?
I can understand why Microsoft and other companies cannot be expected to support older versions of software, in this case OneDrive, ad infinitum. But that does not mean they cannot maintain a webpage of legacy versions for those who, for one reason or another, are unable to update their OS.
I had that trouble with OS Mojave on one of my Macbooks (I have several in several locations and THAT is why it is so useful being able to store files and manuscripts etc I am working on in the cloud on OneDrive.
However, on that Macbook try as I might I could not install any version of OneDrive. I have no idea why. Finally, I upgraded to Catalina, the next OS up and OneDrive installed just fine.
HOWEVER, the whole point of staying with Mojave had been because it was last OS X which supported 32-bit software. So now there are several programs I can no longer use on that machine.
I don't expect any company to keep updating and making software work. But I can still go and install Windows XP if I wanted. I can install Vista.
Sure I don't get patches or updates, I take on any risk to myself by using it.
However I do think the expectation is that the last version you are able to install, even if it is the final version for your hardware or software, that it be an actual functioning version, not something broken. As well as that last version continuing to work, at the users risk, without forcing anything on the user.
If onedrive was being retired, that is completely decommissioned in every version and every form, then 100% I understand giving people a drop dead date and just saying sorry. This just was a legitimate broken update.
Especially in this case where businesses may be using the software for file sharing, possibly globally. To break a program and then give no fix or replacement?
Hi,
What date did you do the install? Thanks