OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-05-19T22:36:23+00:00

    I just delete the Onedrive app (there may be one or two of them in some of my computers).

    Download and install the latest version and

    It works again!

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  2. Anonymous
    2023-05-20T06:02:40+00:00

    You need to delete all traces of the previous OneDrive. My OneDrive is working ok now on Catalina on a few machines.

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  3. Anonymous
    2023-05-26T07:54:14+00:00

    Same issue now on macOS Monterey!!! Really problematic. Many of my working items are on that OneDrive! Did anyone find a solution since these messages were posted?

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  4. Anonymous
    2023-05-26T07:55:12+00:00

    What does "deleting all traces" mean? Thx

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  5. Anonymous
    2023-05-27T13:27:23+00:00

    I had the same issue on Mojave:

    "The application "OneDrive.app" can't be opened."

    In folder Applications there were two installs of OneDrive, one at root and another in a subfolder of Applications called OneDrive. I deleted both then downloaded the install package from Microsoft. The first time it launched it worked but could not connect to Microsoft. I quit and retried and the second time it worked and found one file to sync.

    UPDATE: The fix was transient. After this I got an access error message (security) then back to OneDriveApp can't be opened.

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