OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

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  1. Anonymous
    2023-05-05T11:13:58+00:00

    23.081 works for me....thanks for everyones help.

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  2. Anonymous
    2023-05-14T20:49:24+00:00

    Having the same issue and have solved it before with the ResetOneDriveApp... command. While it is a nice workaround, it gets very annoying to do this every time I restart my Mac. Also, be warned that this deletes all OneDrive locations on your drive, so any unsynced changes will be gone.

    Older version didn't do the trick as our enterprise config forces all apps to use the newest version. . .

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  3. Anonymous
    2023-05-15T07:45:56+00:00

    Hi.

    I still have this issue.

    What is the accepted solution?

    I would rather NOT have to uninstall and re-install, since it did this to itself.

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  4. Anonymous
    2023-05-15T08:57:05+00:00

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  5. Anonymous
    2023-05-19T17:31:32+00:00

    This did not work!

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