This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Dear Support Team
As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).
Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.
My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..
Therefore, OneDrive is not working appropriately.
In order to resolve the matter I have followed the below steps and no luck:
Would be highly appreciated if you provide some guidance on the matter.
Many thanks in advance.
Regards
DR
-Step1:
Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."
-Step 2:
"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process."
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same.
One drive 23.076.0409 doesn't open on 10.15.7 nor does it sync or show files that are on my one drive in finder. Please fix ASAP as I have shared company files that are no longer working, which is affecting my business operations.
Version 23.086.0423.0001 Standalone seems to be working for me after install. Someone has posted the download link in the forums. Here's the link https://oneclient.sfx.ms/Mac/Installers/23.086.0423.0001/universal/OneDrive.pkg
My OneDrive also updated to 23.076.0409 today (via the Apple App Store app). And it still will not load on the latest version of Catalina.
I have not been able to use OneDrive for a full month now and this has really forced me to turn to some unacceptable and frustrating workarounds.
A little love from Microsoft would really be appreciated at this point.
dbf
My OneDrive also updated to 23.076.0409 today (via the Apple App Store app). And it still will not load on the latest version of Catalina.
I have not been able to use OneDrive for a full month now and this has really forced me to turn to some unacceptable and frustrating workarounds.
A little love from Microsoft would really be appreciated at this point.
dbf
Do not install from the Apple App Store, it does not provide the latest versions which work well with Catalina.
There are OneDrive versions that work, no workaround necessary. For details, click here:
My Fix for OneDrive on MacOs Catalina (10.15.x) - Microsoft Community
What's best way to get rid of the OneDrive I installed from the App Store? Just drag it to the trash can?
(I come from a Windows background, so I always assume that uninstalling software is never as easy as it should be.)
dbf