OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-17T19:43:33+00:00

    Hi Elise, the Microsoft Support team, must still be finding this very hard to fix themselves??? I have followed Twitter support and they told me to contact Onedrive Support via the Onedrive In-app......

    "We recommend contacting them via OneDrive In-App accessed in a web browser to have our professional undertake extensive troubleshooting for this issue. Once you're logged into your OneDrive account, navigate to the '?' icon in the top right corner and scroll down to select 'Contact support.'"

    "When you have submitted your concern, our dedicated team will contact you via email, so please ensure your provided contact email address is active or able to send and receive emails."

    I've received zip, nada, nothing! and nothing I have seen shared by the good people on here has worked.☹️

    If anyone here has heard from Microsoft Support to help resolve this, please tell me how you managed it. I have loads of stuff I need to do for my family and my own work and I can't do it......

    Thanks all,

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  2. Anonymous
    2023-04-18T23:28:36+00:00

    This actually worked. I had to try a few times but I deleted the updated twice and that did it.

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  3. Anonymous
    2023-04-19T09:02:34+00:00

    Hi all, thanks for letting me know, I just can't get it to on my Mac as Onedrive in my applications won't open/function at all and I can't get any of the recommendations to work at my end. I am inching closer with support, but I really need one of the Support team to see the issue. I am not a tech specialist and think I may be missing something quite obvious that you guys have figured out. 🙄

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  4. Anonymous
    2023-04-20T12:22:41+00:00

    Hi all,

    just FYI, here is the latest reply I received from OneDrive support. It isn't exactly helpful, but it seems they are working on it...

    (quote)

    Thank you for replying to us, I hope you are well!

    We have read your reply and thank you for your patience with us. We apologize for the inconvenience. We make it clear that you want to use OneDrive on Mac OS Catalina.

    We would like to inform you that our engineering team is actively investigating this issue. However, there is no estimated time of arrival (ETA) for this number.

    The problem will be fixed with updates on the web for the user, assuming OneDrive continues to work. You can also check this useful link: https://support.microsoft.com/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 Check for the latest update on OneDrive for Mac computers.

    We recommend using OneDrive from the https://onedrive.live.com website in any internet browser on a Mac computer to download and access files in OneDrive. I hope you understand our limitations regarding this concern and we are working to resolve this issue for you as soon as possible.

    Thank you for your cooperation and patience with us. I wish you a nice day! Thanks jalaj OneDrive support

    (end quote)

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  5. Anonymous
    2023-04-20T16:03:47+00:00

    Thank you Lutz Koch

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