OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-17T12:50:36+00:00

    MacOS 11 Big Sur, MacOS 12 Monterey, MacOS 13 Ventura. Can you confirm that OneDrive does not stop working on these OSs?

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  2. Anonymous
    2023-04-17T14:37:34+00:00

    I can confirm that MacOS 13 Ventura. Running on M1 chipset computers is still 100% functional with OneDrive. I cannot confirm any of the other MacOS versions or chipsets between the broken Catalina and Ventura.

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  3. Anonymous
    2023-04-17T15:10:43+00:00

    Yes, works again after upgrading to Ventura.

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  4. Anonymous
    2023-04-17T15:56:02+00:00

    Hello Dirk and all else,

    I have tried everything including deleting everything in the Library folders regarding anything Microsoft and re-installing office from my Microsoft_Office_16.65.22091101_Installer and you are correct. It seems Onedrive updates itself and doesn't ever open. No cloud icon across the top window bar - just nothing.

    THIS PROBLEM IS CRITICAL! Hopefully someone will solve it. I don't like the idea of trashing a perfectly good MAC because someone decided to change a piece of code.

    Michael McDade

    Same issue here. Please let us know if there is any fix for this issue.

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  5. Anonymous
    2023-04-17T16:06:06+00:00

    This didn't work for me. I also can't even see the OneDrive app up in the top tray, only the icon in my applications folder.

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