OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

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123 answers

Anonymous

2023-04-17T10:52:38+00:00

Hi Yogesh, all,

Agreed, the fix described above whereby the update file(s) have their access permissions changed to stop them updating works well, but I notice it only works for a 24hr period and then something else happens that updates the version, therefore I'm having to perform this fix on a daily basis which is become a nuisance.

If anyone has a further fix to stop the daily update in lieu of MS getting their act together and providing a permanent fix, that would be good to know.
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Anonymous

2023-04-17T11:04:23+00:00

I've had to do a work around using Resilio Sync Software and the two M1 Macs I have that are still running working versions OneDrive. But as you said any alternates have issues, for sure. At least I can work for now, until hopefully there is a fix.
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Anonymous

2023-04-17T11:13:01+00:00

Are you actually running Catalina on those M1s? The OneDrive bug apparently affects Catalina and not the newer MacOS systems.
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Anonymous

2023-04-17T11:55:26+00:00

No, both M1s are running Ventura and OneDrive is fine, its my other two Catalina machines that have stopped. Unfortunately my only portable daily driver is a Catalina machine, the M1s are MacMini. So I am using Sync Software to copy the OneDrive folders from a Ventura machine over to the Catalina machine via p2p. Takes longer to get it back and forth to OneDrive, and I don't get any choice of what I want and don't want, unless I change it on the MacMini, but it is working for me right now.
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Anonymous

2023-04-17T12:13:37+00:00

Yep, my iMac running Catalina has stopped but I don't understand the sentence, "The OneDrive bug apparently affects Catalina and not the newer MacOS systems." What is the "newer O/S"?

Thanks in advance

Meanwhile... any reply from M/S? An update or solid data point would be useful....
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