OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

123 answers

Sort by: Oldest
  1. Anonymous
    2023-04-04T20:36:21+00:00

    Hi Domingo R,

    I'm Tim, an Independent Consultant here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

    To verify if the latest update is the issue, you can try uninstalling your latest version and then installing a previous version:-

    Use the link below to download a previous version once you have uninstalled your current one:-

    https://learn.microsoft.com/en-gb/officeupdates/update-history-office-for-mac?redirectSourcePath=%252fen-us%252farticle%252fUpdate-history-for-Office-2016-for-Mac-700cab62-0d67-4f23-947b-3686cb1a8eb7

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

    Kind regards

    Tim

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-04-05T22:39:06+00:00

    Hi Tim,

    Do you know if this problem persist on the newer Mac OS ? or just catalina.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-04-06T07:54:56+00:00

    Dear Tim

    Thanks for your support.

    Apologies I’m not familiar with this matter. I have checked the link but I haven’t been able to identify OneDrive’s previous version from the list. Where can I find it?

    Highly appreciate your support.

    Regards

    Domingo

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-04-06T20:58:18+00:00

    You can use the below link for previous OneDrive versions although it is limited:-

    https://support.microsoft.com/article/845dcf18-f921-435e-bf28-4e24b95e5fc0

    Kind regards

    Tim

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-04-07T19:50:16+00:00

    Installing version 23.054 works UNTIL it automatically updates as part of the install prompt.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments No comments