OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-10T01:10:54+00:00

    Same here, Haven't resolved yet. Cannot open app few days ago. I have tried reinstall with no luck.

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  2. Anonymous
    2023-04-10T01:05:50+00:00

    Hi everybody,

    Exactly the same issue here on 10.15.7. This is insupportable since we cannot disable the automatic update, hope Microsoft will take it seriously.

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    2 people found this answer helpful.
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  3. Anonymous
    2023-04-09T12:39:02+00:00

    I've also noticed the same. "OneDrive Updater.app", one of the files in the OneDrive package, shows up in red, stating "Not Responding".

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  4. Anonymous
    2023-04-09T12:37:31+00:00

    Same issue. Tried reinstalling the app, but no luck.

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    8 people found this answer helpful.
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  5. Anonymous
    2023-04-09T09:50:10+00:00

    Just to add to this growing chorus, I'm also facing this issue it seems. OneDrive won't open, no cloud icon in the upper tray on my Mac. Have tried all the fixes that have been provided on the internet, nothing works. Having had trust in Microsoft to be a secure platform I moved the majority of my content to the OneDrive cloud to free up space, so now I am having to access via the web version. Not ideal though.

    I've also noted that when opening Activity Monitor when opening OneDrive, sometimes "OneDrive Updater.app", one of the files in the OneDrive package, shows up in red stating "Not Responding".

    Microsoft, get this fixed asap please!

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    10+ people found this answer helpful.
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