OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

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123 answers

Anonymous

2023-04-11T12:57:04+00:00

Thanks Pablo, worked for me too. Let's hope MS get their act together soon with an actual fix.
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Anonymous

2023-04-11T08:46:06+00:00

Wonderful, thank you Pablo - this seems to work (at least for now).

Following Dirk Stevens1 - could you (Pablo or any other) perhaps give us more detailed instructions on how to "add your user as the owner of the process and set it as "blocked""? I tried, following Robert Brineks solution - https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-will-not-run-macos-catalina-10157/ddb9a0d0-09ac-4ff6-bfd6-0b1629c391ab?page=5 - to simply delete the "updater" files, but this caused OneDrive to crash.
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Anonymous

2023-04-11T05:48:06+00:00

I have a fairly homemade solution but it worked for me.

1- Uninstall the app, move the application app to the trash.

2- Install version 23.002.0102.0004.

3- Open the activity monitor and filter by the Update process

4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.

Then login to the app, it shouldn't close.

The key is to kill the upgrade process that is running in the background and close it. This at least the first time.

To prevent that Update process from running again, I did the following:

Navigate to the Applications folder on your Mac and find the OneDrive application.

Right-click on the OneDrive application and select "Show Package Contents."

From there, go to the Contents

Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.

Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .

I hope it works for you.

Greetings!

Thanks Pablo! This fixed it for now. It was easy to install and force quit the updaters. I can't figure out how to make my user the only owner of the process and then "block" it, but I have removed it from the startup menu. I'll just manually launch it and watch for the updater in Activity Monitor.

It would be very welcome if MSFT would release a fix for this bug. Like most of you, I'm relying on OneDrive and it's BS that I need to upgrade my desktop to keep using it. :/

Cheers! Dirk
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Anonymous

2023-04-11T04:37:36+00:00

It also works with version 23.054.0313.0003 (Standalone). The key seems to be to prevent the "updater" from running (per your suggestion via the Activity Monitor), which seems to install the "Rolling out" release 23.061.0319.0003 — which is the one that fails with Catalina. The App Store version has already been updated to 23.061.0319.0003, which is why that also does not work with Catalina. On my Mac, both 23.002.0102.0004 and 23.054.0313.0003 work, with the newer 054 version seeming to work smoother (less rainbow pinwheel time). Thus, it seems that the 23.054 version is the last version that'll work with Catalina (10.15).

Thanks. Version 23.054 worked for me. :-) https://go.microsoft.com/fwlink/?linkid=823060
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Anonymous

2023-04-11T02:30:27+00:00

It also works with version 23.054.0313.0003 (Standalone). The key seems to be to prevent the "updater" from running (per your suggestion via the Activity Monitor), which seems to install the "Rolling out" release 23.061.0319.0003 — which is the one that fails with Catalina. The App Store version has already been updated to 23.061.0319.0003, which is why that also does not work with Catalina. On my Mac, both 23.002.0102.0004 and 23.054.0313.0003 work, with the newer 054 version seeming to work smoother (less rainbow pinwheel time). Thus, it seems that the 23.054 version is the last version that'll work with Catalina (10.15).
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