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Dear Support Team
As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).
Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.
My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..
Therefore, OneDrive is not working appropriately.
In order to resolve the matter I have followed the below steps and no luck:
Would be highly appreciated if you provide some guidance on the matter.
Many thanks in advance.
Regards
DR
-Step1:
Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."
-Step 2:
"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process."
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Are you actually running Catalina on those M1s? The OneDrive bug apparently affects Catalina and not the newer MacOS systems.
I've had to do a work around using Resilio Sync Software and the two M1 Macs I have that are still running working versions OneDrive. But as you said any alternates have issues, for sure. At least I can work for now, until hopefully there is a fix.
Hi Yogesh, all,
Agreed, the fix described above whereby the update file(s) have their access permissions changed to stop them updating works well, but I notice it only works for a 24hr period and then something else happens that updates the version, therefore I'm having to perform this fix on a daily basis which is become a nuisance.
If anyone has a further fix to stop the daily update in lieu of MS getting their act together and providing a permanent fix, that would be good to know.
It worked for me, albeit briefly as the Updater app was too quick to update before I could kill it.
Issue seems with the updater and I wonder if there is a more stable fix to STOP updater process.
I have struggled with the same issue on both my MacMini and MacBook Pro - both running Catalina 10.15.7
Today, MSFT support engineer asked me to run a script that removes ALL licenses for Microsoft and then restarted and tried to install OneDrive from the link he provided.
Unfortunately, the issue persists.
Its critical that the issue is resolved!