OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-17T15:10:43+00:00

    Yes, works again after upgrading to Ventura.

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  2. Anonymous
    2023-04-17T14:37:34+00:00

    I can confirm that MacOS 13 Ventura. Running on M1 chipset computers is still 100% functional with OneDrive. I cannot confirm any of the other MacOS versions or chipsets between the broken Catalina and Ventura.

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  3. Anonymous
    2023-04-17T12:50:36+00:00

    MacOS 11 Big Sur, MacOS 12 Monterey, MacOS 13 Ventura. Can you confirm that OneDrive does not stop working on these OSs?

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  4. Anonymous
    2023-04-17T12:13:37+00:00

    Yep, my iMac running Catalina has stopped but I don't understand the sentence, "The OneDrive bug apparently affects Catalina and not the newer MacOS systems." What is the "newer O/S"?

    Thanks in advance

    Meanwhile... any reply from M/S? An update or solid data point would be useful....

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  5. Anonymous
    2023-04-17T11:55:26+00:00

    No, both M1s are running Ventura and OneDrive is fine, its my other two Catalina machines that have stopped. Unfortunately my only portable daily driver is a Catalina machine, the M1s are MacMini. So I am using Sync Software to copy the OneDrive folders from a Ventura machine over to the Catalina machine via p2p. Takes longer to get it back and forth to OneDrive, and I don't get any choice of what I want and don't want, unless I change it on the MacMini, but it is working for me right now.

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