OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-19T09:02:34+00:00

    Hi all, thanks for letting me know, I just can't get it to on my Mac as Onedrive in my applications won't open/function at all and I can't get any of the recommendations to work at my end. I am inching closer with support, but I really need one of the Support team to see the issue. I am not a tech specialist and think I may be missing something quite obvious that you guys have figured out. 🙄

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  2. Anonymous
    2023-04-18T23:28:36+00:00

    This actually worked. I had to try a few times but I deleted the updated twice and that did it.

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  3. Anonymous
    2023-04-17T19:43:33+00:00

    Hi Elise, the Microsoft Support team, must still be finding this very hard to fix themselves??? I have followed Twitter support and they told me to contact Onedrive Support via the Onedrive In-app......

    "We recommend contacting them via OneDrive In-App accessed in a web browser to have our professional undertake extensive troubleshooting for this issue. Once you're logged into your OneDrive account, navigate to the '?' icon in the top right corner and scroll down to select 'Contact support.'"

    "When you have submitted your concern, our dedicated team will contact you via email, so please ensure your provided contact email address is active or able to send and receive emails."

    I've received zip, nada, nothing! and nothing I have seen shared by the good people on here has worked.☹️

    If anyone here has heard from Microsoft Support to help resolve this, please tell me how you managed it. I have loads of stuff I need to do for my family and my own work and I can't do it......

    Thanks all,

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  4. Anonymous
    2023-04-17T16:06:06+00:00

    This didn't work for me. I also can't even see the OneDrive app up in the top tray, only the icon in my applications folder.

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  5. Anonymous
    2023-04-17T15:56:02+00:00

    Hello Dirk and all else,

    I have tried everything including deleting everything in the Library folders regarding anything Microsoft and re-installing office from my Microsoft_Office_16.65.22091101_Installer and you are correct. It seems Onedrive updates itself and doesn't ever open. No cloud icon across the top window bar - just nothing.

    THIS PROBLEM IS CRITICAL! Hopefully someone will solve it. I don't like the idea of trashing a perfectly good MAC because someone decided to change a piece of code.

    Michael McDade

    Same issue here. Please let us know if there is any fix for this issue.

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