This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Dear Support Team
As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).
Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.
My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..
Therefore, OneDrive is not working appropriately.
In order to resolve the matter I have followed the below steps and no luck:
Would be highly appreciated if you provide some guidance on the matter.
Many thanks in advance.
Regards
DR
-Step1:
Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."
-Step 2:
"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process."
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having this exact same issue. I have reset the app.
Deleted and uninstalled the app. And it is just dead.
This is a major issue. We use this drive across multiple machines and no files are syncing/updating.
Please help
Great. This method works several days until now. Thank you so much.
Many thanks for the update. At least this sounds like an unintentional disabling on Catalina, unlike the previous time a while back when they explicitly said it not work on High Sierra and earlier. The release notes they point to in the "useful link" say this:
**Important:**We no longer update or allow new installations of OneDrive on macOS versions older than 10.14. In order to enable OneDrive updates and new installations, we recommend updating to macOS 11.0 or newer.
Which makes it seem as if they intend it to work on 10.15 and above, although the recommendation of 11.0 or newer is unclear.
It does seem as if the Raymond Chen camp at Microsoft is definitively dead. https://www.joelonsoftware.com/2004/06/13/how-microsoft-lost-the-api-war/
Thank you Lutz Koch
Hi all,
just FYI, here is the latest reply I received from OneDrive support. It isn't exactly helpful, but it seems they are working on it...
(quote)
Thank you for replying to us, I hope you are well!
We have read your reply and thank you for your patience with us. We apologize for the inconvenience. We make it clear that you want to use OneDrive on Mac OS Catalina.
We would like to inform you that our engineering team is actively investigating this issue. However, there is no estimated time of arrival (ETA) for this number.
The problem will be fixed with updates on the web for the user, assuming OneDrive continues to work. You can also check this useful link: https://support.microsoft.com/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 Check for the latest update on OneDrive for Mac computers.
We recommend using OneDrive from the https://onedrive.live.com website in any internet browser on a Mac computer to download and access files in OneDrive. I hope you understand our limitations regarding this concern and we are working to resolve this issue for you as soon as possible.
Thank you for your cooperation and patience with us. I wish you a nice day! Thanks jalaj OneDrive support
(end quote)