OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

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  1. Anonymous
    2023-04-28T22:59:16+00:00

    https://oneclient.sfx.ms/Mac/Installers/23.086.0423.0001/universal/OneDrive.pkg

    This is now working for me from install with no workarounds. Hopefully fixed for good.

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  2. Anonymous
    2023-04-28T19:47:28+00:00

    It's working thank you SO much for this easy work-around!! I pray it continues to work!

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  3. Anonymous
    2023-04-28T16:57:06+00:00

    Hi,

    I have experienced the same problem (noticed after 14 days :-)), Catalina 10.15.7, was a little bit unhappy how Microsoft handle the situation, but in this (or on another forum) I found a link to https://hansbrender.com/all-onedrive-versions/#tabmac onedrive versions ... I know it is not a securite site (not MS), but I give it a try, and installed the latest preview version, at this time it was 23.086.0423.0001 from 04/25/23 ... and it works! ... so seems there si finally a solution. Hope this will help others.

    George (CZ)

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  4. Anonymous
    2023-04-28T05:30:36+00:00

    I too have the same issue not being able to launch OneDrive on Catalina 10.15.7 despite seeking to repair it/reinstall it etc.

    To note that OneDrive is working on my other MAC using Mojave 10.14.4.

    I am happy to interface with any tech support to help validate this with the relevant dev team.

    Cordially,

    TP in Seattle

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  5. Anonymous
    2023-04-27T17:52:01+00:00

    They rolled out 23.071 which doesn't work.

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