OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-10-19T12:52:39+00:00

    This worked perfectly. Thank you.

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  2. Anonymous
    2023-07-25T23:04:05+00:00

    Hi Blackaye, we have tried this, it worked for a day or two and then reverted back to not opening any more. Uninstalled and reinstalled, same thing, it worked but just temporarily and now it is failing to open once more.

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  3. Anonymous
    2023-07-20T13:58:19+00:00

    Catalina on the Macbook I couldn't install OneDrive on? Three days ago, i.e. July 17.

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  4. Anonymous
    2023-07-20T13:48:40+00:00

    Hi,

    What date did you do the install? Thanks

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  5. Anonymous
    2023-07-20T04:43:26+00:00

    I don't expect any company to keep updating and making software work. But I can still go and install Windows XP if I wanted. I can install Vista.

    Sure I don't get patches or updates, I take on any risk to myself by using it.

    However I do think the expectation is that the last version you are able to install, even if it is the final version for your hardware or software, that it be an actual functioning version, not something broken. As well as that last version continuing to work, at the users risk, without forcing anything on the user.

    If onedrive was being retired, that is completely decommissioned in every version and every form, then 100% I understand giving people a drop dead date and just saying sorry. This just was a legitimate broken update.

    Especially in this case where businesses may be using the software for file sharing, possibly globally. To break a program and then give no fix or replacement?

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