OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

123 answers

Sort by: Most helpful
  1. Anonymous
    2023-04-25T15:08:18+00:00

    This is absolutely horrible news! Hope its released pronto!!!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-04-23T00:48:55+00:00

    I am having this exact same issue. I have reset the app.

    Deleted and uninstalled the app. And it is just dead.

    This is a major issue. We use this drive across multiple machines and no files are syncing/updating.

    Please help

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-04-20T16:03:47+00:00

    Thank you Lutz Koch

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-04-19T09:02:34+00:00

    Hi all, thanks for letting me know, I just can't get it to on my Mac as Onedrive in my applications won't open/function at all and I can't get any of the recommendations to work at my end. I am inching closer with support, but I really need one of the Support team to see the issue. I am not a tech specialist and think I may be missing something quite obvious that you guys have figured out. 🙄

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-04-18T23:28:36+00:00

    This actually worked. I had to try a few times but I deleted the updated twice and that did it.

    Was this answer helpful?

    0 comments No comments