OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-10T17:45:57+00:00

    Thank you Pablo - I'll give this a try!

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  2. Anonymous
    2023-04-10T14:40:46+00:00

    I have the same issue, but running Catalina 10.15.6. I have tried every possible solution - deleting everything related to OneDrive before reinstalling, installing earlier versions (onedrive still updates itself). If it is not resolved shortly, I will be forced to say goodbye to OneDrive.

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  3. Anonymous
    2023-04-10T14:38:39+00:00

    Hello,

    Has anyone tried installing 313 or previous and then deleting the auto update app before starting Onedrive? Curious to see if that makes any difference. STILL WAITING ON FIX.

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  4. Anonymous
    2023-04-10T10:54:05+00:00

    Are you able to disable auto update?

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  5. Anonymous
    2023-04-10T07:52:20+00:00

    Hi,

    can you send me the link to download the 313.

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