This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
When I open the Microsoft safety app, the app abruptly closes / shuts down after a couple seconds. The only way to do anything on it is to uninstall, install again, but even then, once I leave the app it continues with the aforementioned glitch. When will an update be coming?
I have 16.4.1 and it crashes when I want to approve a request or navigate on screens of my child. So annoying.
The other great shortcoming of this app is that it does not require face recognition for making every important change to child's activity. Once my phone was left open and my child exploited the opportunity. Huge thumbs down for Microsoft.
Any update on this? I’m still experiencing the issue and my phone and app are as up to date as possible. When I launch the family safety app it appears for a brief moment before everything closes. App just crashes, it isn’t in the app list that I can go back to.
iPhone 12 - 16.4.1 if it helps.
I had posted this question elsewhere, here’s the reply I received:
Thank you for sharing your concern here in Microsoft Community Forum and we hope that all is well.
We have found a similar thread that describe exactly the same issue that you are experiencing. As per our Product Team, this is a known issue, and our engineers are working on it and a fix will be provided soon. We are in the process of rolling out an updated version of the app. Once it is rolled out, we suggest to upgrading to the latest version once made available. You can also send feedback in the app by shaking your device or tapping on the menu > Help and feedback.