Family safety app crashing on iOS update

Anonymous
2023-04-09T14:21:51+00:00

Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.

Microsoft 365 and Office | Microsoft Family Safety | Other | iOS
Microsoft 365 and Office | Microsoft Family Safety | Other | iOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-04-24T15:52:26+00:00

Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.

Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.

Was this answer helpful?

8 people found this answer helpful.
0 comments

200 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-04-18T01:16:37+00:00

    I might find the solution and so far 2 people tried and worked, if you could talk to the development team to find out the root cause. I suspect it is related to the location services.

    1. Uninstall the app
    2. Power off the phone and power it back on
    3. Reinstall the app
    4. Go through the Get Started screen one by one
    5. Sign in the microsoft account.
    6. Select "send diagnostic data" (User Protocol Potato mentioned in his case he did not select this option but also fixed his problem)
    7. When asked for location service, I by accident selected the only once. And then app will say you have to grant the location, and will navigate to the iOS Settings, enable the location service there to Always
    8. Once back to the app, everything just works.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-04-18T01:33:52+00:00

    I did all of that, it worked about a minute before crashing again. Now it just opens and immediately crashes again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-04-18T01:43:02+00:00

    Maybe try the whole process again. Now I remember this afternoon i already uninstalled and installed the app once but did not work.

    In the evening, while I was in a meeting with my son besides me, I knew I have to fix this issue otherwise I have to use my computer to grant him every time he sends a request. That's how I found this method works for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-04-18T06:25:06+00:00

    Thanks. So another reinstallation might help ... Lets see.

    Was this answer helpful?

    0 comments