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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Microsoft has to fix this.
I have replaced the app on my Home Screen with a link to the web interface of Microsoft family safety, which works fine for the time being.
Hope the native app will be fixed soon.
Same issue for me. Has been crashing for last week or so. Tried many things on iPhone. The only thing that works for me is to login to Microsoft family safety on laptop.
So definitely a bug in the Microsoft family app on iOS.
Same problem here… struggling to deal with it.. I have to open the app and give permission to my kids like in a sec before it gets crashed again
I’m using the latest iOS and the app has been already reinstalled x number of times
Yes it crashes for me as well. I am on 15.5
However, it does not crash on 14.3
MS pls sort this out asap.