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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
How do we open a report then?! This is ridiculous & clearly a serious problem. If I cannot control my child’s technology I have no choice but to take it away because it’s not working to keep him safely on the web &/or control the amount of time he can spend on it. & some apps/games require access of the app to approve them & they cannot be approved via parental pin on the device itself, like screen time can be.
I realize I can go into my email & get swished over to the browser & then sign in then to eventually allot him the games & times… but I’ve paid Microsoft enough over the years that I shouldn’t have to do that!!! I’m frustrated & my Autistic son is frustrated!!! Don’t give the excuse that there are no open reports when clearly there are plenty of people here having the same issue & filing complaints & feedback!!!
iOS 16.4
Another frustrated parent!
Shocking that this is taking so long to resolve!!
Teenagers wanted to move to PlayStation anyway…maybe they’re right.
Same for me. IOS 16.3.1 - family safety app continuously crashing to the point it is unusable.
You definitely have a bug you need to fix.
Same for me. The has been deteriorating in functioning over the last month. Now it's basically useless on my iphone.