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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Started to crash April 13 too
iOS 16.3.1
iPhone X
Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
Sorry, uninstalling and reinstalling this App doesn’t help. Walked that route twice to no avail. Found opening the app in the browser and creating a shortcut provides ready access. A valuable suggestion from SR.
Great idea. I did open the app through the website as you suggested. Created a shortcut, which is basically leaving the Family Safety app open. I closed the app and returned to the open tab and, wallab! I was in there. Until Microsoft thinks this is a priority, I have a way in. Thanks SR!
Hi Everyone
I have been in same trouble with new IOS update.
How i managed it, i created my own app shortcut.
Go to Microsoft family safety online on Safari, sign in to ur account, go to other options, save page to home screen..
Until IOS/Microsoft fix this issue, i am using it to manage screen time and apps for kids.
Hope it helps