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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Same. Every time I run it, give it a few seconds and it crashes. iPhone 13, everything up to date.
Have the same issue. Uninstalled and reinstalled and it worked once. But next time using it just closes.
I am also having the same issue. My son does online school and we use the Microsoft family app to monitor him. He is often home alone so we need to be able to see what he is doing online. This is crucial to keep him in track. I need to be able to monitor him from my phone while at work to make sure he is logged and and working. Please report this to the technical team as it has only been in the last 3 days or so.
I have the same problem since a few days ago. Back then it was not so bad but getting progressively worse. Today it crashes after a minute. Tried uninstalling and reinstalling. I will not reset my device to factory defaults because i need this device for my work. Only Family Safety is crashing. Iphone XR with ios 16.3.1. Other apps not crashing and i have about 70GB free space on the phone.
Of course there are no reports. This is new and this is a thing.