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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Its same crashing for me as well ! Not sure why i see replies stating there is no issue reported when so many users in this thread are experiencing same problems on different IOS versions
I am having the same problem. Most up to date IOS. Very, very annoying that MS doesn't recognize there being an issue to this. I pay for the Microsoft Family Safety App. Clearly, with all the posts, there is an issue. MS and Apple need to get together and figure it out as it is clearly NOT a user error. If there is not a work around, one needs to be created and/or the problem fixed all together. If it was working before the new IOS, it certainly can after. Just takes a little elbow grease so to speak. Kindly help us as we rely on this app to keep our family's safe and how was marketed to us.
MJC
Same issue on iPhone XR IOS 16.3.1
Factory reset? Was that a joke?
Also - "There are no open issues"? Can Microsoft open one please? Not sure if you expect app users to be able to get to your git issue tracker.
I have the same issue on both my partners device and mine - both iPhones.