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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Same issue here, both iPhone and iPad, random crashes between one or two seconds or at most about ten seconds. Clearly a Microsoft bug.
Same issue for me. iPhone 13. Tried all the recommendations, but I will not do a factory reset on my entire phone for ONE app. I understand Microsoft says there is no known issue, but it seems that with this abundance of complaints, they need to open one. It is a little frustrating, to say the very least.
Tengo el mismo problema la app se cierra, ya la borre , reinstale y sigue igual. iOS 16.4.1
Hello everyone, I wanted to apologize for the delay in response and also let you know that engineering is aware of this issue and is currently investigating the cause. There is currently no ETA on a fix, but I will make sure to update on this thread as soon as they have a viable workaround or solution.