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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
I too am having the same issue, I have tried all of the previous tricks done but the others on this thread. I have even tried this on a older factory reset iphone and the issue still exists.
Does anyone know who to send the crash report from the iphone to so they can believe us and fix this issue ?
Microsoft,
am very disappointed with lack any support or reporting system for service issue with this app in particular and I suspect this class of app in general.
Is this just buggy code?
Is there a nefarious issue occuring you are not alerting us about?
Or are you just dropping the ball?
9 days since this post has been made.
Nothing?
Crickets?
Anyone know anyone at Forbes, CNET, Linus that could shine a light so we may finally see some action here.
Happening for me as well.
what are you talking about? I'm suffering from this issue for a couple of weeks. I clicked to open it, then it was closed immediately.