This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
I did the same, you won't get anywhere, and if you do you are a magician!
I tried to escalate this issue through Microsoft directly since I pay for O365 which I consider "family safety" to be part of. Needless to say I got nowhere and after two support people who just wanted me to factory reset my phone I was pointed at this blog post as "resolution". sigh.
aka.ms/famsafefaq
Needless to say, as usual my view of all things MS is in the toilet, as usual.
I am currently in a chat with a Microsoft support person and hopefully we can get this problem resolved. I also gave them the link to this discussion. Hopefully this will help them fix it. *Update* Well it did not help at all. Turns out I am not a magician after all! I did write a response about the issue when I asked to review the help I was given. I also added the link to this discussion. Hopefully this gets fixed somehow.
Thank you for reaching out. Your input is valuable to us and helps improve our products.
As per our Product Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority and we should be providing a fix soon.
We are in the process of rolling out an updated version of the app. We highly suggest upgrading to the latest version once it is available.
Again, thank you for sending this feedback! We truly appreciate it. This really help us a lot in identifying issues like this for us to make continuous improvement.