Family safety app crashing on iOS update

Anonymous
2023-04-09T14:21:51+00:00

Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.

Microsoft 365 and Office | Microsoft Family Safety | Other | iOS
Microsoft 365 and Office | Microsoft Family Safety | Other | iOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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Anonymous
2023-04-24T15:52:26+00:00

Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.

Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.

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  1. Anonymous
    2023-04-21T16:39:59+00:00

    Thanks, for my company it would be a PRIO1 ticket, I hope this is the same for MS.

    Please let me know when we have an update.

    Thanks

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  2. Anonymous
    2023-04-21T12:35:00+00:00

    Was this fixed? I haven't see any update after the one that crashed the App. It is not an IOS issue; it is an App issue as it started after the latest App upgrade.

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  3. Anonymous
    2023-04-21T07:41:15+00:00

    Any ETA on the update?

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  4. Anonymous
    2023-04-20T08:27:50+00:00

    Agree - time to find alternatives to this faulty MS app/solution.

    No comms regarding a time to fix. Tells you a bit about MS priorities for kids and parents.

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