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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
I've been having the same problem for a number of days also, it's extremely frustrating and can't use the app at all now as it crashes instantly when trying to load it up. I've now resorted to useing the website when my child asks for more online time. I'm using IOS 16.4.1 and have reinstalled the app serveral times and still the problem continues.
Please get this fixed, we are trying to keep our children safe online and just now it's near imposbile.
Is there an ETA for the fix/update?
Thank you for reaching out. Your input is valuable to us and helps improve our products.
As per our Product Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority and we should be providing a fix soon.
We are in the process of rolling out an updated version of the app. We highly suggest upgrading to the latest version once it is available.
Again, thank you for sending this feedback! We truly appreciate it. This really help us a lot in identifying issues like this for us to make continuous improvement.
Hi Etienne, sounds optimistc. One remark - definition of some >1mio or 1 billion? Iguess all users are impacted . Looking forward to the fix
Typical MS handling and also type of issue. Go fix in a hurry!!!