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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
We are having the same troubles. But no helpful posts ... We deinstalled the microsoft family app. But it works on a pc in any browser.
Mine has been doing this for several days. Restarted multiple times. IPhone 12 is updated. My husbands iPhone 12 Pro is not doing this though… his doesn’t have the latest update.
This suddenly started happening to me. The app opens then closes after a second. Updated the iphone iOS and deleted and reinstalled the app. The app has something wrong with it and needs to be escalated and logged as an issue. Are you able to raise that please?
Thank you, Javier!
I followed your ''accident'' instructions and it worked for me too. :)
Hopefully, it will not crash again and it will work from now on.
Regards,
Olivia