Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Thanks for letting me know. I was just looking up the instructions I used. Hope it works for you.

I've had this problem since the very day I began a subscription for Visio - in 2021. https://feedbackportal.microsoft.com/feedback/idea/696fff51-b846-ee11-a81c-6045bd8534ad Visio Freezing GPU 100% August 29, 2023 https://youtu.be/OQsXeWG-HlU Visio Memory Leak December 22, 2021 https://youtu.be/W3zJpQIA4ks

Hello, I also have this same problem. After deleting the registry key as shown, I don't see the 'Disable hardware graphics acceleration' selection appear in the options The only thing that works for me is unchecking the 'Ruler' display from the 'View' tab of the ribbon in the 'Show' group.

Seems in my case as a business user there were 2-3 monitoring / support apps constantly slowing me down, plus the company has all files on one drive and so moving them to laptop out of the onedrive area helps with lag. also working from home on a 350/50 used solo instead of a 120/20 line shared by 6 other people. msconfig to stop un wanted software from running

@Perpéte jacky - I haven't been able to get the "Disable Hardware Graphics Acceleration" to appear either - after deleting the following registry entry: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentConfigs\Ecs\visio\ConfigContextData Microsoft has absolutely zero interest in fixing this sever software bug.

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

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46 answers

Anonymous

2023-08-30T22:05:35+00:00

Thanks for letting me know. I was just looking up the instructions I used. Hope it works for you.
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Anonymous

2023-08-30T23:28:38+00:00

I've had this problem since the very day I began a subscription for Visio - in 2021.

https://feedbackportal.microsoft.com/feedback/idea/696fff51-b846-ee11-a81c-6045bd8534ad

Visio Freezing GPU 100%
August 29, 2023
https://youtu.be/OQsXeWG-HlU

Visio Memory Leak
December 22, 2021
https://youtu.be/W3zJpQIA4ks
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Anonymous

2023-09-27T12:59:02+00:00

Hello,

I also have this same problem.

After deleting the registry key as shown,

I don't see the 'Disable hardware graphics acceleration' selection appear in the options

The only thing that works for me is unchecking the 'Ruler' display from the 'View' tab of the ribbon in the 'Show' group.
Was this answer helpful?

3 people found this answer helpful.

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Anonymous

2023-09-27T15:47:45+00:00

Seems in my case as a business user there were 2-3 monitoring / support apps constantly slowing me down, plus the company has all files on one drive and so moving them to laptop out of the onedrive area helps with lag.

also working from home on a 350/50 used solo instead of a 120/20 line shared by 6 other people. msconfig to stop un wanted software from running
Was this answer helpful?

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Anonymous

2023-09-27T19:32:55+00:00
@Perpéte jacky - I haven't been able to get the "Disable Hardware Graphics Acceleration" to appear either - after deleting the following registry entry:
```
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentConfigs\Ecs\visio\ConfigContextData
```
Microsoft has absolutely zero interest in fixing this sever software bug.
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