Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Hello, we found this other thread that explains it. Note that you are rolling back office as a whole, not just visio. Here is a link to the other thread explaining how to roll back. Good luck! https://support.microsoft.com/en-au/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

Funny, I found that link and got it working 5mins before you replied... Thanks anyway. For anyone else interested I usedthe following Version in my config.xml <Configuration> <Updates Enabled="TRUE" TargetVersion="16.0. 16130.20306 " /> </Configuration>

This is what I used. Worked great! https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

Good day Beau, not sure if you can help but i have followed the instrucitons to a T 3 times in that link but it never rolls me back to 16.0.16130.20306 but rather always to the current version. any idea why that is?

I did need to reboot on windows 11 pc before i saw the updated version.

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

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46 answers

Anonymous

2023-05-09T01:32:04+00:00

Hello, we found this other thread that explains it. Note that you are rolling back office as a whole, not just visio. Here is a link to the other thread explaining how to roll back. Good luck!

https://support.microsoft.com/en-au/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841
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Anonymous

2023-05-09T01:39:13+00:00

Funny, I found that link and got it working 5mins before you replied... Thanks anyway.

For anyone else interested I usedthe following Version in my config.xml

<Configuration>

<Updates Enabled="TRUE" TargetVersion="16.0.16130.20306" />

</Configuration>
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Anonymous

2023-05-09T13:44:09+00:00

This is what I used. Worked great!

https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841
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Anonymous

2023-05-10T06:10:03+00:00

Good day Beau,

not sure if you can help but i have followed the instrucitons to a T 3 times in that link but it never rolls me back to 16.0.16130.20306 but rather always to the current version. any idea why that is?
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Anonymous

2023-05-10T06:16:56+00:00

I did need to reboot on windows 11 pc before i saw the updated version.
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