Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

I rolled back to 2302 and it appears to be working. Thank you for taking the time to respond. I really appreciate it!

I rolled back to 2302 and it appears to be working.

Hi Beau, great to hear you have it working. By any chance are you able to share how to roll back Visio? I have been looking for restore points (which dont exist on my machine), and version options from within Office but cant find anything. I agree, hopefully Microsoft will resolve the issue in the next version. Look forward to hearing from you. Cheers, Adrian

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

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46 answers

Anonymous

2023-05-08T20:18:53+00:00

I rolled back to 2302 and it appears to be working. Thank you for taking the time to respond. I really appreciate it!
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Anonymous

2023-05-08T20:19:58+00:00

I rolled back to 2302 and it appears to be working.
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Anonymous

2023-05-08T20:20:45+00:00

I rolled back to 2302 and it appears to be working.
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Anonymous

2023-05-08T22:59:36+00:00

Hi Beau,

great to hear you have it working. By any chance are you able to share how to roll back Visio?

I have been looking for restore points (which dont exist on my machine), and version options from within Office but cant find anything.

I agree, hopefully Microsoft will resolve the issue in the next version.

Look forward to hearing from you.

Cheers,

Adrian
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Anonymous

2023-05-09T01:30:22+00:00

Glad that worked for you too!
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