Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

All I can say is that my updates were up-to-date and I still had the problem. It was only fixed on 28th September.

Kool, thanks, imma try it now. For everyone's information, Microsoft Updates claim it was fixed in July

The problem is also fixed for me with the update, version 2309.

Yes, I had the same problem as everybody else. I gave it a good workout, zooming like a maniac on different drawings that were a problem in the past, and no freezing. I even finished some work that I would not even try to do in the past. No freezes at all. It sometimes froze within a minute. Anyway, no guarantees for everybody, but that is the way it is for me. I'd like to know how it goes for everyone else.

strook4ndr3, I rolled back to a previous version, which has been working ok, with some drawbacks, like unable to install relative updates. I have been waiting for a post like this. Thanks for the update!.....So just to confirm, your Visio program was freezing like a b#@$h, and it is resolved now with the latest update.

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

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46 answers

Anonymous

2023-10-05T01:32:17+00:00

All I can say is that my updates were up-to-date and I still had the problem.

It was only fixed on 28th September.
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Anonymous

2023-10-05T00:31:05+00:00

Kool, thanks, imma try it now.

For everyone's information, Microsoft Updates claim it was fixed in July
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Anonymous

2023-10-04T06:26:40+00:00

The problem is also fixed for me with the update, version 2309.
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Anonymous

2023-10-04T03:49:27+00:00

Yes, I had the same problem as everybody else.

I gave it a good workout, zooming like a maniac on different drawings that were a problem in the past, and no freezing.

I even finished some work that I would not even try to do in the past. No freezes at all. It sometimes froze within a minute.

Anyway, no guarantees for everybody, but that is the way it is for me. I'd like to know how it goes for everyone else.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2023-10-04T02:34:17+00:00

strook4ndr3,

I rolled back to a previous version, which has been working ok, with some drawbacks, like unable to install relative updates. I have been waiting for a post like this.

Thanks for the update!.....So just to confirm, your Visio program was freezing like a b#@$h, and it is resolved now with the latest update.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments